FAQ

1. What types of lighting products do you sell?

We offer a curated selection of high-quality lighting products, including pendant lights, ceiling lights, wall lamps, table lamps, and more. Our designs combine modern aesthetics with lasting durability.

2. Where do you ship?

We ship worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.

3. How long does shipping take?

USA: 5–10 business days
Europe: 7–12 business days
Other countries: 10–20 business days
Processing takes 1–3 business days before shipment. You’ll receive tracking information via email once your order is shipped.

4. How do I track my order?

Once your order has shipped, we will send you a confirmation email with a tracking number and instructions on how to track your package.

5. Can I modify or cancel my order?

Orders can only be modified or canceled within 12 hours of purchase. Please contact us at support@moonflash.shop as soon as possible if you need to make changes.

6. What is your return policy?

You can return unused products in their original packaging within 14 days of delivery. Customers are responsible for return shipping unless the item is defective or incorrect. See our Refund & Return Policy for more details.

7. What if my item arrives damaged?

If your item arrives damaged or defective, contact us within 48 hours of receiving your order. Please include your order number and clear photos of the product, and we’ll arrange a replacement or refund.

8. Do you offer bulk or wholesale discounts?

Yes, we offer discounts for bulk or wholesale orders. Please contact us directly at support@moonflash.shop with details about your project or request.

9. How can I contact customer service?

You can reach our customer support team by email at support@moonflash.shop. We aim to respond to all inquiries within 24–48 hours.

FAQ